Refund schedule
| When you cancel | Refund of amount paid |
|---|---|
| 15 days or more before arrival | 75% |
| 8 to 14 days before arrival | 50% |
| 7 days or less before arrival | No refund |
Days are counted from the scheduled start date of your trip.
Third-party bookings
- Houseboats, forest stays and safaris, train tickets and some hotels have their own cancellation rules. Any non-refundable amounts charged by them are deducted from your refund.
Changes instead of cancellations
- Want to move your dates? Tell us as early as possible — we'll try to reschedule, subject to availability and any difference in rates.
Closures and weather
- If a road, waterfall or forest area is closed by the authorities, we arrange the best available alternative. Closures don't count as a cancellation by us.
How refunds are paid
- Refunds are paid to the original payment method or account after the deductions above. Bank processing times vary.
Frequently asked questions
Can I get a full refund?
Our standard schedule refunds 75% if you cancel 15 or more days before arrival. Third-party costs may reduce this.
What if I cancel 10 days before the trip?
Cancellations 8 to 14 days before arrival receive a 50% refund of the amount paid.
Last updated: 26 September 2026.