Booking policy

1. Quotes and confirmation

• Every trip starts with a written, itemised quote shared on WhatsApp or email.
• Quoted rates are inclusive of applicable taxes unless your quote states otherwise. GST invoices are available for companies on request.
• A booking is confirmed once we receive a 50% advance and send you a written confirmation with your itinerary, stay and vehicle details.
• The balance is payable before or during the trip, as stated on your confirmation.

2. Rooms and occupancy

• Standard occupancy is 3 adults, or 2 adults and 1 child, per room.
• Extra beds, family rooms and upgrades are subject to the property's availability and charges.
• Check-in and check-out times follow each property's rules.

3. Vehicles and driving

• Your vehicle and driver are private to your group for the booked itinerary.
• For safety, we avoid driving ghat and forest roads after dark. Itineraries are planned around daylight and forest checkpost hours.
• Extra kilometres, extra hours or changes to the route on the day may be charged at the rates in your quote.

4. Third-party bookings

• Forest safaris, boating, toy-train tickets, houseboats and some stays are provided by third parties such as forest departments, Indian Railways and boat operators.
• Their availability, timings, fees and cancellation rules are set by them. We help you plan and book but cannot guarantee tickets, safari seats or wildlife sightings.

5. Changes and closures

• Roads, waterfalls, dams and forest areas can close because of weather, landslides or official orders. When this happens we suggest the best alternative on the day.
• Costs caused by closures or delays outside our control (for example an extra night) are payable by the guest.

6. Payments

• We accept UPI, bank transfer and cash. See our payment details and always confirm bank details with us by phone before paying.
• Share the payment screenshot on WhatsApp so we can confirm receipt.

7. Your responsibilities

• Carry valid photo ID for every traveller (checked at forest checkposts and hotels).
• Follow forest, wildlife and property rules, including plastic restrictions.
• Tell us about medical conditions, mobility needs or dietary requirements when booking.

8. Cancellations

See our cancellation and refund policy.